Help Centre / Payment, Receipt & E-Invoice

Pay for your bookings using any of the following supported payment options:

- FPX Online Banking 

- Credit / Debit Cards 

- Touch ‘n Go eWallet 

- GrabPay 

- Boost 

- M cash

Here are some steps that you can try to troubleshoot:

1. Check your online banking account, card or eWallet balance and make sure you have sufficient balance

2. Check if your card number and expiration date are correct

3. Make sure your card is supported. Courtsite currently supports MasterCard and Visa only

If none of the above is applicable, please contact us regarding your issue and we will get back to you as soon as possible.

1. You have 8 minutes to complete the payment after clicking Checkout Cart. If the payment is made after this window, the session expired. Wait for few minutes and the slot will be released and you can book it again.

2. Please check if your device's timezone is set to (Malaysian Standard Time, MST), the countdown timer may show 0:00 if you are 8 minutes ahead of the time, causing the session to expire automatically. If the issue persists, please contact us for further assistance.

You can download your receipts by following these steps:

1. Log in to your Courtsite account and visit your My Profile page

2. Go to My Invoices, find the booking that you want to download the invoice

3. Click Download Invoice and you’ll have a PDF copy of your receipt downloaded to your device

Before completing payment for your booking, you can edit your billing name on the Payment Page. The name here will be shown on your PDF receipt.

To help with your tax relief claims, you can now download all your paid invoices from the previous year as a single ZIP file.

Simply go to the My Invoices page and click “Download All Invoices.” The system will compile your invoices into one downloadable file for your records.

An e-Invoice is a digital representation of a transaction between a Supplier and a Buyer which contains all relevant data fields required by the IRBM. An e-Invoice will replace paper or electronic documents such as invoices, credit notes and debit notes. 

1. Under “My Profile”, tap on "My Invoices" to view your invoice history. 

2. Select the booking for which you need the e-Invoice for. 

3. Tap the "Request E-Invoice" button on the Invoice Details page. Fill in the required info. (Use the Info icon to view the validity period.) 

4. Once done, you will see the status of the e-Invoice generation.

5. You will be able to download a copy of the e-Invoice under My Invoices page.

Note: Keep in mind that you have until the 3rd day of the following month from when the booking is paid to request an e-invoice. 

Yes. Each e-invoice request must be submitted individually. For example, if you have multiple invoices, you will need to submit a separate request for each one.

To make this process faster, you can save your Taxpayer Profile after your first submission. Once saved, you can select your profile for future requests, and your information will be filled in automatically — saving time on each submission.

No. You cannot request for a new e-invoice once submitted. 

For details on TIN, please refer to the LHDN website here.  

You may also enquire directly to LHDN via: 

1. To find TIN, access the MyTax Portal via the link here, and fill in the details related to the company/individual/etc. 

2. Through HASIL Live Chat.

3. Dial 03-8911 1000/603-8911 1100 (for foreign country).

4. Visit the nearest LHDN office.

No. Either ID/passport or TIN number must be provided in order for the IRBM system to validate the e-Invoice. 

The Malaysian Government announced on 5th January 2026 that the Sales & Service Tax (SST) rate is to be reduced from 8% to 6%, effective 1 January 2026.

Because of this change, some bookings made earlier were charged the old 8% rate. This means that you may have paid slightly more than required for these bookings.

You may be affected if:

• your booking was made via Courtsite between 1 January and 6 January 2026 (1:16 PM), and

• you paid online via Courtsite

Note: Only online bookings via Courtsite during this period were impacted.

The difference is 2% of the booking subtotal.

Example:

• Booking subtotal: RM 100

• Old tax (8%): RM 8

• New tax (6%): RM 6

• Overcharged amount (Old tax - New tax): RM 2

You will be notified via email only if the booking is eligible. 

If you receive a voucher automatically upon notification email, this means the centre has participated in Courtsite's SST Refund Program.

The voucher:

• covers the overcharged amount

• can only be used at the same centre

• will contain a code that you can apply at checkout

If voucher is not received upon notification email, this means the centre will handle your credit amount independently without Courtsite intervention. 

Please contact the centre directly on next steps. Their contact details will be provided in your notification email.

We are coordinating with our partner centres to get this to you soon. You will be notified via email if you are eligible.

Your patience on the matter is greatly appreciated.

The voucher can only be used given the following conditions are fulfilled:

• booking is made for the same centre

• on future bookings through Courtsite

Kindly apply the promo code at checkout to redeem.

No. If you prefer a cash refund, please contact the centre directly.

Vouchers allow us to process refunds faster and automatically. It also helps our partner centres manage refunds more smoothly.

No. You will be issued a credit note that reflects the new SST rate and the amount difference.