Common issues
Is Courtsite a mobile app?
We were once a mobile application but have since upgraded to a Progressive Web Application (PWA).
For easy access to our Courtsite Platform on your mobile, you can add our website to your home screen.
Find out more here with this link.
I received a Payment Failed email from the payment gateway but also a Booking Confirmation from Courtsite. Is my booking confirmed or failed?
The Payment Failed email may be a temporary issue, but as long as you have received a booking confirmation from Courtsite, your booking is confirmed. If you would like to verify further, please contact us for further assistance.
I’ve made the payment and would like to change the billing name on the invoice.
Unfortunately, we cannot revise the billing name on the invoice once the payment has been made.